Frequently Asked Questions
Everything you need to know about shopping with The Epoch Times.
What shipping methods do you offer?
We provide standard and expedited shipping options across the United States and internationally. Shipping costs and delivery times are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy for most physical products. Items must be in their original, unused condition and packaging to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our customer support team within one hour of placement if you need to make changes or cancel your order.
How do I contact customer support?
Our dedicated support team is available via email at support@epochtimes.com or through our website's contact form for any inquiries regarding your purchase.